FAQs
Welcome to the Viva-Pets FAQ page! We’re here to help with any questions you might have about our products and services. If you don’t find your answer here, please feel free to reach out to us directly.
What types of pet products do you offer?
We offer a wide range of products for pets, including toys, grooming supplies, bedding, and accessories. Whether you have a dog or cat, we have products that cater to their needs.
How can I choose the right product for my pet?
Each pet is unique, and we understand that their needs vary. Our product pages include detailed descriptions and usage recommendations. For further assistance, feel free to contact our customer support team, who can help guide you in selecting the best items for your pet.
How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days, and delivery usually takes between 3-7 business days.
What is your return policy?
We want you and your pet to be satisfied with your purchase. If you’re not completely happy with a product, we accept returns within 30 days of purchase, provided the product is unused and in its original packaging.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order status on our website.
How can I contact customer support?
You can reach our customer support team through our Contact Us page, via email at hello@aaronware.me.
Can I cancel or modify my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. While we aim to process orders quickly, we will do our best to accommodate requests made within 24 hours of purchase.
Still have questions? Don’t hesitate to reach out to us – we’re here to help make shopping at Viva-Pets a great experience for you and your furry friends!